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Customer service, artificial intelligence, automation, industry trends and customer communication. Here you will find regular contributions from the Sematell editorial team.
Customer service e-mail templates
Discover how email templates can increase efficiency in customer service and strengthen customer loyalty. Find out what best practices exist.
Customer loyalty in the digital age
This article shows how companies can retain their customers in the long term through targeted customer orientation and innovative technologies.
Smart customer service software for smart service teams
In this blog post, we show you innovative solutions that small teams can use to improve their service quality.
Stadtwerke customer service in transition
Fast and reliable responses play a decisive role in consumer satisfaction. They are the basis for the long-term success of municipal utilities.
IT projects in customer service: 4 practical solutions for your IT challenges
Is your customer service in urgent need of modernization? Here are 4 practical solutions for a successful IT project in customer service.
Sentiment analysis in customer service
Do you know how your customers feel? Keep an eye on the mood of your customers and respond proactively to praise and criticism.
Future Customer Service: Contact us any way you like!
This is how companies will inspire their customers in the future or: "Contact us the way you want!" ReplyOne already offers the technology for this today.
AI in customer communication: 6 tips on how to train the AI in ReplyOne perfectly
From planning to self-testing: AI learns exactly what you need for your customer service.
Really get your customers' intentions right with AI
Digitization in customer service: How to succeed in the digital transformation of your customer service.
