Seamless integration as a solution

Integrations for better customer service

Your service teams work most productively when business processes are efficient and seamless. Through networking and seamless integration of ReplyOne with your systems, your customer service will be perfect.

What you should pay attention to?

Connect ReplyOne to your system landscape

With our standardized plugins, you can easily integrate third-party systems into ReplyOne. No matter if it is CRM, ERP, ACD, knowledge database or archive systems. This seamless integration means you have all the relevant information you need for processing.

What's the use?

Integrations for the best user experience for your service team

Thanks to a unique enterprise architecture and predefined interfaces, your service team does not have to switch between different systems to serve different channels. All information needed for processing is united on one user interface.

Telephony

Text and telephony processing integrated in one interface. Transitionless switching between the channels, short response times, effective follow-up of calls.

Knowledge Management

Through the full integration of knowledge management systems, employees have central access to questions and answers. This saves time and increases the quality of answers.

CRM

Thanks to automated synchronization with the integrated CRM system, new data is not only identified, but at the same level. The data synchronization takes place in real time.

Archiving

ReplyOne supports audit-proof archiving. Important information is stored automatically, traceably and tamper-proof - of course taking into account all retention periods.

Our CRM Integrations:

Our Telephony/ACD Integrations:

Our knowledge management integrations:

Our archive system integrations:

This is what our customers say

"It was clear to us that if we wanted to reduce customer fluctuation, we had to avoid terminations wherever possible. We were looking for a way to convince customers to remain lekker customers"

Timo KurkaProcess and project consultant, lekker Energie

"We have become significantly faster and have greater transparency. ReplyOne was and is a real productivity gain for us."

Franco AleoManaging Director, PVS Relationship Services GmbH & Co. KG

"E-mails are the most important communication channel in our customer service. With ReplyOne, we were able to process more than 1.2 million e-mail requests last year – without compromising on quality."

Andrea RadziewskyHead of Process Excellency, spread.group

"ReplyOne is definitely a relief. In the past, emails were stored on the server and then assigned manually in a complicated way. The easy handling is great, saving work in the follow-up."

Sebastian GrothSenior Project Manager, Neodigital Versicherungen ag

"In Badenova's customer service, the focus is on the customer. To ensure that everything runs smoothly, our service team is supported by ReplyOne. Sematells´ response management solution from Sematell covers all contact channels and makes the employees' work in customer service easier. This reduces routine tasks and frees up time for complex issues that require explanation."

Janine PurjahnHead of Customer Service, badenova ag & co. KG

"It depends primarily on the wishes and requirements of our customers which channels we process with ReplyOne, because opening up new channels is possible at any time with the support of Sematell's developer team. This was also important to us when we selected the right software."

Christian Reischl IT & Telecommunications, Market Calling Marketinggesellschaft m.b.h.

"We have become much more efficient and have a very good overview of the timing, number and type of requests thanks to the statistics within the reporting functionality."

Bettina GnadDepartment Manager Customer Service, Peter Hahn AG

"We were able to reliably automate our processes with ReplyOne. As a result, we are now significantly faster and have been able to maintain transparency over communication with the individual customer. [...] I certainly don't know of any solution that does this better so far."

Bastian SeibtSenior Business Development and Operations Manager, Customer Service, Finanzcheck GmbH

REPLYONE Quickguide

Service case:
Tariff change request
answer automatically

Our AI-based contact center software handles tariff change requests effortlessly. ReplyOne analyzes emails, provides suitable answers and transfers tariff changes directly to the CRM. Efficient customer service without manual effort!