automation in customer service

Automate
Automate inquiries in customer service

The majority of all service requests are standard processes. By automating your processes with ReplyOne, you can handle them in no time at all and thus relieve your service team.

What you should pay attention to?

Automation in customer service

You want your service team to work as before in your existing enterprise systems? But you still want to benefit from the advantages of our AI-based software? Then automation with ReplyOne is the right solution. Use ReplyOne as a pure automation tool for standard requests.

Customer and topic identification with ReplyOne

ReplyOne is connected upstream of your processing system and ensures efficient processing of inquiries. Our AI and defined rules in the workflow engine allow you to automate your customer service - unstructured data is converted into structured information, the request is recognized and metadata such as sender, customer number or email address is recorded. The document with the analyzed data is then forwarded to your leading system.

Customer and topic identification with ReplyOne

To optimize your service processes, ReplyOne categorizes customer requests. With your defined rules, the workflow engine generates structured information and thus trains the Categorizer. ReplyOne can now categorize and thematically assign incoming requests within seconds.

ReplyOne for automated replies

In partial automation ReplyOne offers intelligent suggested answers in the form of building blocks. These can be checked and approved by employees before they are sent. For standard requests, ReplyOne can take over the response fully automated.

REPLYONE Quickguide

Service case:
Amendment of a
Bank details
automate

ReplyOne allows you to process changes to bank details quickly and efficiently. Our customer service software is AI-based. It automatically analyzes and recognizes the issue, supplements the customer master data and provides all the important information for a suitable response.

This is what our customers say

"It was clear to us that if we wanted to reduce customer fluctuation, we had to avoid terminations wherever possible. We were looking for a way to convince customers to remain lekker customers"

Timo KurkaProcess and project consultant, lekker Energie

"We have become significantly faster and have greater transparency. ReplyOne was and is a real productivity gain for us."

Franco AleoManaging Director, PVS Relationship Services GmbH & Co. KG

"E-mails are the most important communication channel in our customer service. With ReplyOne, we were able to process more than 1.2 million e-mail requests last year – without compromising on quality."

Andrea RadziewskyHead of Process Excellency, spread.group

"ReplyOne is definitely a relief. In the past, emails were stored on the server and then assigned manually in a complicated way. The easy handling is great, saving work in the follow-up."

Sebastian GrothSenior Project Manager, Neodigital Versicherungen ag

"In Badenova's customer service, the focus is on the customer. To ensure that everything runs smoothly, our service team is supported by ReplyOne. Sematells´ response management solution from Sematell covers all contact channels and makes the employees' work in customer service easier. This reduces routine tasks and frees up time for complex issues that require explanation."

Janine PurjahnHead of Customer Service, badenova ag & co. KG

"It depends primarily on the wishes and requirements of our customers which channels we process with ReplyOne, because opening up new channels is possible at any time with the support of Sematell's developer team. This was also important to us when we selected the right software."

Christian Reischl IT & Telecommunications, Market Calling Marketinggesellschaft m.b.h.

"With ReplyOne, we've managed to reduce the turnaround time of customer inquiries from 59 to 31 hours in two years."

Torsten RudolphHead of Customer Service Frankonia Handels GmbH & Co. KG

"We were able to reliably automate our processes with ReplyOne. As a result, we are now significantly faster and have been able to maintain transparency over communication with the individual customer. [...] I certainly don't know of any solution that does this better so far."

Bastian SeibtSenior Business Development and Operations Manager, Customer Service, Finanzcheck GmbH

automation in customer service

AutomateAutomate inquiries in customer service

Automation in customer service

Service case: Amendment of a Bank detailsautomate

This is what our customers say

It's that easy! Join us in your personal live session!

Automate
Automate inquiries in customer service

Service case:
Amendment of a
Bank details
automate

It's that easy!
Join us in your
personal live session!