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Basic information about ReplyOne
We recommend our software solution from 100 requests/day.
ReplyOne is offered both from the cloud (SaaS) with complete operating service and for an on-site installation (on-premise).
Yes, ReplyOne is fully multi-client capable.
The AI component of ReplyOne currently recognizes and processes around 70 languages, including all European languages. In addition, the user interface is of course also available in several languages.
ReplyOne requires very little learning data per category due to its unique categorization algorithm. Normally, 30 - 50 data sets (e.g. emails) are sufficient. Thus, we guarantee a shortened learning phase with our AI.
ReplyOne has a very granular role, group and authorization concept, which supports skill routing in addition to client and activity-dependent access.
Yes, ReplyOne has an open interface architecture.
The connection to third-party systems usually takes place via WebServices (REST / SOAP). In addition, other third-party systems can also be connected.
Features of ReplyOne
Written inquiries, whether by email, letter, fax, chat, WhatsApp or SMS, are collected and read by ReplyOne. Customer identification, content categorization and the associated routing are carried out automatically as the inbound workflow passes through. Depending on the customer-specific processes, processing can now be system-supported through to full automation.
ReplyOne supports review processes such as sample control, dual control principle as well as familiarization.
The various skill levels (1-10) are used to determine how well the user has mastered a skill assigned to him that is needed to process the customer inquiry.
Prioritization of documents is of course possible. All known document information (e.g. input channel, time, customer data, recipient, classification, etc.) can be used for this purpose.
Yes, fully automatic and, if required, time-delayed processing of incoming documents is possible within our call center software. Customer-specific processes can be stored.
Yes, ReplyControl provides a powerful dashboard for real-time control. ReplyControl can be set up individually with the required KPIs.
For historical reports, the open interface architecture allows the use of reporting tools already in use, such as Power-BI or Tableau.
Beyond ReplyOne
Yes, a PoC to evaluate your requirements is feasible.
The savings potential results from the combination of the degree of automation and the associated time savings in the processing of inquiries and is therefore customer-specific. We would be happy to look at the possible savings potential in a further step.
Depending on whether you use ReplyOne as a cloud or on-premise installation, we offer you the appropriate maintenance and support variant - up to 24×7 availability if desired.
ReplyOne provides features that enable our customers to work with ReplyOne in a GDPR compliant manner.
Data security at Sematell is ensured by the Technical and Organizational Measures (TOMs), AV contracts as well as maintenance contracts.
