The customer experience software
In an increasingly digital world, excellent customer communication is the key to sustainable business success. With ReplyX, you can rely on a platform that transforms customer interactions into profitable relationships. Experience how sophisticated processes, AI-supported automation and seamless interaction between all touchpoints can take your customer communication to a new level.
GETTING MORE OUT OF EVERY CUSTOMER INTERACTION
Every touchpoint counts - make it profitable
Every interaction with your customers is an opportunity: for upselling, Brand loyalty and customer loyalty. With ReplyX, you can turn the mere processing of inquiries into a strategic lever for increasing sales and long-term customer loyalty.
Optimize the customer experience:
Improved communication ensures satisfied customers who not only come back, but also actively recommend your company to others.
Monetize your contact points:
Turn service costs into growth opportunities and increase at the same time the long-term success of your company.
How simple can good customer service be?
It's easy!
Free. Fast. Customized.
Webinar
ReplyX - The future of reply experiences starts here.
The next generation of customer service software.
Get an exclusive insight into the future of customer service! In our free webinar, we will show you how ReplyX can optimize your service processes through intelligent automation and innovative technologies.
revolutionized - compact and practical.
- When: December 11, 2024 - 11 a.m.
- Where: Online
- Duration: 1 hour
- Capacity: Limited places available
ReplyX - Process modeling and intelligent workflow control for business admins
The customer experience software supports you in analyzing every incoming
automatically assign customer inquiries to a business process, the relevant
information and assign the requests to the right teams. So
you know exactly that all requests go to the employees who have the
The right skills for fast and competent processing. This ensures that resources are used efficiently and processing time is minimized.
With the ReplyX Process Designer, you can easily model positive business processes. Customer experience.
MAXIMUM EFFICIENCY FOR YOUR CUSTOMER SERVICE.
From business processes to the perfect Reply Experience
Your customer communication should be as individual as your customers. ReplyX enables you to precisely model, manage and continuously optimize your business processes - supported by state-of-the-art AI technology.
- Guided processes for your teams: Thanks to detailed playbooks, your
Support agents are guided through every step of a request. - Efficiency through automation: Routine tasks and decisions that
are in high agreement with AI suggestions can be fully automated. - Flexibility at the highest level: Whether data collection, research or response generation - every task is clearly defined, measurable and scalable.
Structured process management for each agent
With ReplyX, you define every step of the process and provide your agents with clear instructions - from data collection and CRM transfers to the appropriate response formulation. This ensures that all tasks are carried out according to your standards and that your knowledge is directly integrated into the process. This saves training time and eliminates the need for a separate knowledge management system.
Enormous relief for service staff: Detailed playbooks guide your service agents quickly and accurately through each step - for improved consistency of responses and increased productivity.
SMARTER THROUGH KI: PROPOSALS THAT CONVINCE
Support from artificial intelligence
ReplyX's integrated AI support offers your agents smart decision suggestions that can be directly adopted or adapted. Analyses show how often suggestions are accepted unchanged - a clear
Indicator for automation potential. This allows you to effortlessly automate processes that are consistently adopted at 98 % and increase your efficiency.
ReplyX license model
99€
per user / month
incl. hosting and standard support with a term of 36 months.
Early adopter special conditions
(valid until 31.03.25)
- Contract term of only 12 months with special right of termination
- Exclusive special price
- Free onboarding and basic configuration in exchange for feedback
MAXIMUM EFFICIENCY, CLEAR PROCESSES - YOUR ADVANTAGE WITH REPLYX.
Your advantages with ReplyX
With ReplyX, you increase efficiency and quality in customer service - for fast responses, reliable processes and an outstanding customer experience.
Higher customer satisfaction
Achieve maximum satisfaction through personalized and consistent interactions.
Economic scalability
Reduce costs and promote sustainable business growth at the same time.
Maximized customer lifetime value
Boost sales and increase loyalty with every contact.
Complete
Control
Keep an eye on all KPIs -
from decisions to overall processing.
ReplyX - More than just a platform.
A philosophy.
With ReplyX you actively shape your customer relationships. The platform is not just a tool - it is your partner for redefining service. What counts here is not what your software can do, but what you can do for your customers.
Create today the customer experience of tomorrow.
Rely on ReplyX to revolutionize your customer communication. Empower your team, inspire your customers - and increase your profits.
Start now - and rethink customer communication!
Questions still open?
Frequently asked questions about ReplyX
ReplyX can be licensed from 1 user.
ReplyX can deliver added value for individual users. The integration of CRM systems, the AI-supported processing of attached documents and future channels such as chat or messenger represent a clear advantage and productivity gain compared to a mail client or simple ticket system.
ReplyX is offered as Software as a Service (SAAS).
Yes, with ReplyX you can manage and control multiple clients.
Yes, thanks to the multi-client capability and the simple setup, service providers can use ReplyX for more than one customer while keeping all data and processes separate.
Yes, ReplyX has an open interface function. For example, HubSpot, Salesforce and SAP can be connected as CRM systems. ACD systems and telephony are planned for 2025.
In principle, the processing is comparable. Written inquiries, such as email (messenger and chat available from mid-2025), are collected and read by ReplyX. Customer identification, content categorization and the associated routing are carried out automatically as the inbound workflow passes through. The AI-supported preparation for further processing relieves the agents of as much manual work as desired.
Our generative AI is able to recognize the topic from the content of the customer's questions. Using the "Large Language Model", which is adapted to the company specifications (Retrieval Augmented Generation), the AI can individually generate the information required for the appropriate answer.
Yes, within the Reply Experience interface you have the possibility to pull reports on all activities and topics.
Yes, ReplyX also makes the data available for further processing. This means you can use existing business intelligence or reporting software and integrate the data from ReplyX into your analytics processes.
ReplyOne - the proven software solution
ReplyOne helps you automate your customer service. Our proven customer support software offers precise categorization and seamless integration into your existing systems. For over 20 years, ReplyOne has been used in customer service across a wide range of industries.
- Automated analysis and response to queries
- Categorization through advanced proven AI algorithms
- Developed with DFKI technology for maximum precision
- Multilingual
ReplyX - Xperience Support
With AI-supported process optimization and flexible adjustments, your customer service processes run like on rails with ReplyX.
- Generating customer loyalty and growth opportunities from touchpoints
- Precise modeling and automation of business processes
- Long-term customer satisfaction through better customer experiences
- Simple KPI monitoring for sustainable and scalable customer communication
