Optimize your customer service

Managed services for your AI customer service

With our managed services, we ensure that your customer service runs smoothly, securely and efficiently. Benefit from our decades of experience in e-mail response management with ReplyOne.

ReplyOne prices

Maximum performance & security - Our Managed Services for ReplyOne:

Operations & Performance Management

We take care of clean operation and continuous optimization:

  • System monitoring & proactive monitoring: Sematell monitors the SaaS platform 24/7, detects performance problems at an early stage and solves them automatically.
  • Performance optimization & scaling: Automatic load balancing, capacity adjustments and speed tuning
  • SLA-controlled operational responsibility: Guaranteed response times, predefined escalation paths.

Managed Integrations & API Services

Interface & integration management for a smooth system landscape

  • Customization & maintenance of existing API integrations (e.g. with CRM, ERP & helpdesk systems).
  • On-demand development of new interfaces & plug-ins for specific customer requirements
  • Automatic updates & version control for all integrations.

ReplyOne optimization

Continuously improve AI models & adapt to customer needs

  • Learning data optimization: Write learning data yourself, a direct contact person from the Customer Success Team for queries, jour fix with the customer, monthly report to the customer
  • Regular training of the language models: Fine-tuning for company-specific terms & spellings

"Concierge service for key accounts (VIP support)

Exclusive support for enterprise customers

  • Dedicated Customer Success Manager for strategic consulting & optimization
  • Recognize and implement potential requirements
  • Regular strategy workshops to maximize ROI with us
  • Faster SLA response times & priority support for critical requests

Security & compliance management

Data and IT security as an additional service

  • GDPR & ISO 27001 audit reports: Automatic compliance checks for data protection guidelines.
  • Security updates & threat detection: Continuous monitoring of cyber attacks & automated security patches.
  • Data loss prevention (DLP) & access controls: Individual security policies for users & teams.

Custom Reporting & Analytics Services

Detailed insights & personalized reports for better decision making

  • Advanced dashboards & analytics: Individual KPIs, real-time evaluations & historical comparisons.
  • Automated weekly/monthly management reports: Integrated in BI tools or as PDF/Excel.
  • Predictive analytics & trend recognition: Early recognition of patterns in customer behavior.

Healthcheck

Regular monitoring of your system by experts

  • Proactive monitoring of various indicators that can cause the system to underperform.
  • Together with you we will create a Plan on the relevant control and success factorswhich are taken into account during the health check. These in turn result in a consistent improvement of the system and thus create significant added value.
  • System safety is guaranteed, as causes that lead to a standstill are proactively identified by experts the risk of default is minimized.
  • Diagnosis based on extensive application and process know-how.
  • Close cooperation between you and a Sematell GmbH consultant.


An extension of the Managed Operations Healthcheck is possible on request.

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