ReplyOne - our software for your customer service
ReplyOne -
The Customer Service Software
The focus is on your customers' needs. Our AI-based software maximizes efficiency through automated responses and precise query structuring. Thanks to a unique categorization algorithm developed at DFKI, it analyzes inquiries precisely and delivers tailor-made solutions.
Your competitive advantage
ReplyOne -
Explained step by step
Highly developed, vector-based AI algorithms and statistical methods enable optimal automation of your service processes - your clear competitive advantage!
For a detailed explanation of the functions and benefits of our ReplyOne customer service software, watch our video, in which all functions are presented in detail.
Software - in-house and call center
Application areas of ReplyOne
In-house Customer Service
- Automation
- Direct team forwarding
- Central overview for all channels
Call Center Software
- Optimized ticket processing time
- Scalability
- Integration of CRM systems
The practical multichannel solution
Channels for optimal customer communication
Efficient - Structured - Cross-channel!
ReplyOne - 8 Reasons why
Every year, our customers use ReplyOne to process over 30 million inquiries and documents in customer service.
Easy implementation and user training enable rapid deployment of our customer service software.
A standardized, intuitive user interface for all communication channels, from e-mail to chat and telephony.
From the detection of the topic to the personalized and contextually correct answer – get it for review or send it directly to your customers.
Only a few learning data are needed to train the artificial intelligence. That's what sets us apart: only 30 to 50 documents for a new category.
Communication with your customers is possible in over 70 languages in an internationalized interface – ideal for global companies.
With over 10,000 words per second, our AI processes your customer inquiries, enabling a rapid handling.
A categorization precision of up to 95% reduces the manual assignment of customer inquiries to a minimum.
Any topics identified are enriched with relevant contextual information from all common CRM or other systems – for a comprehensive insight into your customers.
