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ReplyOne - our software for your customer service

ReplyOne -
The Customer
Service Software

The focus is on your customers' needs. Our AI-based software maximizes efficiency through automated responses and precise query structuring. Thanks to a unique categorization algorithm developed at DFKI, it analyzes inquiries precisely and delivers tailor-made solutions.

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Your competitive advantage

ReplyOne - 

Explained step by step

Highly developed, vector-based AI algorithms and statistical methods enable optimal automation of your service processes - your clear competitive advantage! 

For a detailed explanation of the functions and benefits of our ReplyOne customer service software, watch our video, in which all functions are presented in detail.

To the packages and prices

Maximum efficiency. Zero compromise on quality and data protection.

What makes your customer service immediately better with AI?

Automated responses to frequent customer inquiries

Recognize standard requests in real time - and answer them automatically in your own tone of voice.

Intelligent prioritization
through AI

Automatically sort complex or time-critical cases and forward them to the right people.

All channels,
a platform

Whether e-mail, contact form or ticket - everything is processed uniformly.

GDPR-compliant
& safe

Hosted in Germany, with the highest standards for data protection and compliance.

Because modern customer service needs more than standard tickets and manual processes

What customer service software really does

More than just a ticket system: from categorizing customer inquiries to automated responses. The customer service software relieves your service staff. For better customer service.

Intelligent classification
& Routing

Each request is automatically analyzed, keyworded and forwarded to the appropriate team.

Response automation
with NLP

Our AI understands the language of your customers - and formulates appropriate, context-related responses.

Integrated
Case management

Track every process from request to solution - transparently, efficiently and fully documented.

About the functions
Every industry has its own peculiarities - and so does our solution.

How do industries benefit from intelligent automation?

Industry-proven efficiency - specifically for your requirements.

Insurances

Speed up claims processing and contract processes with automated e-mail communication.

Municipal utilities & energy suppliers

Respond quickly to inquiries about tariffs, contracts and faults - even when the volume is high.

Retail & E-Commerce

Reduce returns inquiries and delivery status emails - with intelligent, automated responses.

To the success stories

This is what our customers say

"It was clear to us that if we wanted to reduce customer fluctuation, we had to avoid terminations wherever possible. We were looking for a way to convince customers to remain lekker customers."
Timo KurkaProcess and project consultant, lekker Energie
Timo Kurka
"With its ReplyOne system, Sematell has not only impressed us with its excellent handling of customer inquiries during seasonal peaks. The trusting, open and honest communication between us and Sematell contributed significantly to the fact that solutions were always found together."
Mike KretzHead of Consumer Communication, MGA Zapf Creation GmbH
Mike Kretz
"We have become significantly faster and have greater transparency. ReplyOne was and is a real productivity gain for us."
Franco AleoManaging Director, PVS Relationship Services GmbH & Co. KG
Franco Aleo
"E-mails are the most important communication channel in our customer service. With ReplyOne, we were able to process more than 1.2 million e-mail requests last year – without compromising on quality."
Andrea RadziewskyHead of Process Excellency, spread.group
Andrea Radziewsky
"ReplyOne is definitely a relief. In the past, emails were stored on the server and then assigned manually in a complicated way. The easy handling is great, saving work in the follow-up."
Sebastian GrothSenior Project Manager, Neodigital Versicherungen ag
Sebastian Groth
"In Badenova's customer service, the focus is on the customer. To ensure that everything runs smoothly, our service team is supported by ReplyOne. Sematells´ response management solution from Sematell covers all contact channels and makes the employees' work in customer service easier. This reduces routine tasks and frees up time for complex issues that require explanation."
Janine PurjahnHead of Customer Service, badenova ag & co. KG
Janine Purjahn
"It depends primarily on the wishes and requirements of our customers which channels we process with ReplyOne, because opening up new channels is possible at any time with the support of Sematell's developer team. This was also important to us when we selected the right software."
Christian Reischl IT & Telecommunications, Market Calling Marketinggesellschaft m.b.h.
Christian Reischl
"With ReplyOne, we've managed to reduce the turnaround time of customer inquiries from 59 to 31 hours in two years."
Torsten RudolphHead of Customer Service Frankonia Handels GmbH & Co. KG
Torsten Rudolph
"We were able to reliably automate our processes with ReplyOne. As a result, we are now significantly faster and have been able to maintain transparency over communication with the individual customer. [...] I certainly don't know of any solution that does this better so far."
Bastian SeibtSenior Business Development and Operations Manager, Customer Service, Finanzcheck GmbH
Bastian Seibt
Seamless integration, without complex IT projects.

How seamlessly can the customer software be integrated?

Our customer service solution adapts to your setup - not the other way around. Whether CRM, ERP or industry software: the platform can be quickly and easily integrated into your existing system landscape. Thanks to proven interfaces, it is compatible with Salesforce, SAP, Shopware, Zendesk, Microsoft Dynamics and many other systems.

 

Compatible with:

To the success stories

Software - in-house and call center

Application areas of ReplyOne

In-house Customer Service

  • Automation
  • Direct team forwarding
  • Central overview for all channels
Learn more

Call Center Software

  • Optimized ticket processing time
  • Scalability
  • Integration of CRM systems
Learn more

How simple can good customer service be?

It's that easy!
Join us in your
personal live session!

  • Your personal demo in 60 minutes.
  • We talk about your individual requirements.
  • We show you custom-based use cases.
  • No blah blah. No slides.
Schedule a demo

GDPR-compliant | ISO 27001 certified | Hosting in Germany

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