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Where is ReplyOne used?

Customer service solution for all users

Our system supports both external call center service providers and in-house customer service departments in responding precisely to customer inquiries. This increases customer satisfaction in the long term.

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Efficient customer service software for call centers and in-house teams

Two areas of application - one powerful software

Call center software: efficiency and scalability for excellent customer experiences

Benefit from contact service software specially developed for the needs of external service providers. Ideal for high inquiry volumes. Flexible and scalable. With intelligent automation functions and precise AI-driven analysis, our solution enables efficient distribution and fast processing of inquiries.

  • Multi-client capable for clean customer separation
  • Optimal data exchange for full transparency
  • Comprehensive KPIs for detailed reporting
  • Flexible administration for simple control
More information for call center service providers
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In-house customer service: quality and efficiency for direct customer relationships

Maintain full control over your in-house customer service. You define how your service teams are assigned and the criteria by which they are deployed - for any team size.

  • Direct and personal support for customers
  • More precise classification and prioritization of requests with AI
  • Greater satisfaction and efficiency in service
  • Maintaining and expanding customer relationships in the long term
More information for in-house service teams

This is what our customers say

"It was clear to us that if we wanted to reduce customer fluctuation, we had to avoid terminations wherever possible. We were looking for a way to convince customers to remain lekker customers"
Timo KurkaProcess and project consultant, lekker Energie
Timo Kurka
"With its ReplyOne system, Sematell has not only impressed us with its excellent handling of customer inquiries during seasonal peaks. The trusting, open and honest communication between us and Sematell contributed significantly to the fact that solutions were always found together."
Mike KretzHead of Consumer Communication, MGA Zapf Creation GmbH
"It was clear to us that if we wanted to reduce customer fluctuation, we had to avoid terminations wherever possible. We were looking for a way to convince customers to remain lekker customers"
Timo KurkaProcess and project consultant, lekker Energie
Timo Kurka
"We have become significantly faster and have greater transparency. ReplyOne was and is a real productivity gain for us."
Franco AleoManaging Director, PVS Relationship Services GmbH & Co. KG
Franco Aleo
"E-mails are the most important communication channel in our customer service. With ReplyOne, we were able to process more than 1.2 million e-mail requests last year – without compromising on quality."
Andrea RadziewskyHead of Process Excellency, spread.group
Andrea Radziewsky
"ReplyOne is definitely a relief. In the past, emails were stored on the server and then assigned manually in a complicated way. The easy handling is great, saving work in the follow-up."
Sebastian GrothSenior Project Manager, Neodigital Versicherungen ag
"In Badenova's customer service, the focus is on the customer. To ensure that everything runs smoothly, our service team is supported by ReplyOne. Sematells´ response management solution from Sematell covers all contact channels and makes the employees' work in customer service easier. This reduces routine tasks and frees up time for complex issues that require explanation."
Janine PurjahnHead of Customer Service, badenova ag & co. KG
Janine Purjahn
"It depends primarily on the wishes and requirements of our customers which channels we process with ReplyOne, because opening up new channels is possible at any time with the support of Sematell's developer team. This was also important to us when we selected the right software."
Christian Reischl IT & Telecommunications, Market Calling Marketinggesellschaft m.b.h.
Christian Reischl
"With ReplyOne, we've managed to reduce the turnaround time of customer inquiries from 59 to 31 hours in two years."
Torsten RudolphHead of Customer Service Frankonia Handels GmbH & Co. KG
"We were able to reliably automate our processes with ReplyOne. As a result, we are now significantly faster and have been able to maintain transparency over communication with the individual customer. [...] I certainly don't know of any solution that does this better so far."
Bastian SeibtSenior Business Development and Operations Manager, Customer Service, Finanzcheck GmbH
Bastian Seibt

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Over 20 years of Sematell - Our categorization sets standards through exceptional precision in topic recognition with minimal need for learning data - a true seal of quality for first-class AI since the beginning.

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