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Overview
Customer support software

Discover ReplyOne and ReplyX - powerful software solutions that revolutionize your customer service. Contact us and find out which customer support software suits you best.

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Sematell Software

ReplyOne and ReplyX - your customer support solution

ReplyOne - The proven software solution

Automate your customer service with ReplyOne. This sophisticated customer support software offers precise categorization and seamless integration into your existing systems.

  • Automated analysis and response to queries
  • Categorization through advanced AI algorithms
  • Developed with DFKI technology for maximum precision
  • Multilingual: Over 70 supported languages
More about ReplyOne

ReplyX - Xperience Support

Experience the next generation of customer service. With AI-supported process optimization and flexible adjustments, your processes run like on rails thanks to ReplyX.

  • Generating high growth opportunities from touchpoints
  • Precise modeling and automation of business processes
  • Long-term loyalty through better customer experiences
  • Simple KPI monitoring for sustainable and scalable customer communication
More about ReplyX

This is what our customers say

"It was clear to us that if we wanted to reduce customer fluctuation, we had to avoid terminations wherever possible. We were looking for a way to convince customers to remain lekker customers"
Timo KurkaProcess and project consultant, lekker Energie
Timo Kurka
"With its ReplyOne system, Sematell has not only impressed us with its excellent handling of customer inquiries during seasonal peaks. The trusting, open and honest communication between us and Sematell contributed significantly to the fact that solutions were always found together."
Mike KretzHead of Consumer Communication, MGA Zapf Creation GmbH
"It was clear to us that if we wanted to reduce customer fluctuation, we had to avoid terminations wherever possible. We were looking for a way to convince customers to remain lekker customers"
Timo KurkaProcess and project consultant, lekker Energie
Timo Kurka
"We have become significantly faster and have greater transparency. ReplyOne was and is a real productivity gain for us."
Franco AleoManaging Director, PVS Relationship Services GmbH & Co. KG
Franco Aleo
"E-mails are the most important communication channel in our customer service. With ReplyOne, we were able to process more than 1.2 million e-mail requests last year – without compromising on quality."
Andrea RadziewskyHead of Process Excellency, spread.group
Andrea Radziewsky
"ReplyOne is definitely a relief. In the past, emails were stored on the server and then assigned manually in a complicated way. The easy handling is great, saving work in the follow-up."
Sebastian GrothSenior Project Manager, Neodigital Versicherungen ag
"In Badenova's customer service, the focus is on the customer. To ensure that everything runs smoothly, our service team is supported by ReplyOne. Sematells´ response management solution from Sematell covers all contact channels and makes the employees' work in customer service easier. This reduces routine tasks and frees up time for complex issues that require explanation."
Janine PurjahnHead of Customer Service, badenova ag & co. KG
Janine Purjahn
"It depends primarily on the wishes and requirements of our customers which channels we process with ReplyOne, because opening up new channels is possible at any time with the support of Sematell's developer team. This was also important to us when we selected the right software."
Christian Reischl IT & Telecommunications, Market Calling Marketinggesellschaft m.b.h.
Christian Reischl
"With ReplyOne, we've managed to reduce the turnaround time of customer inquiries from 59 to 31 hours in two years."
Torsten RudolphHead of Customer Service Frankonia Handels GmbH & Co. KG
"We were able to reliably automate our processes with ReplyOne. As a result, we are now significantly faster and have been able to maintain transparency over communication with the individual customer. [...] I certainly don't know of any solution that does this better so far."
Bastian SeibtSenior Business Development and Operations Manager, Customer Service, Finanzcheck GmbH
Bastian Seibt

How easy is it to improve your customer service processes?

CCW Fair 25 - Live demo of ReplyX

Arrange an individual demo and discover how intelligent solutions can optimize your customer service. Or visit us at the CCW trade fair in Berlin from Feb. 25 to 27, 2025 and experience innovations live!

Coming soon: Book a trade fair date
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Over 20 years of Sematell - Our categorization sets standards through exceptional precision in topic recognition with minimal need for learning data - a true seal of quality for first-class AI since the beginning.

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Gordon Salzmann

How simple can good customer service be?

It's that easy!
Join us in your
personal live session!

  • Your personal ReplyOne demo in 60 minutes.
  • We talk about your individual requirements.
  • We show you custom-based use cases.
  • No babbling. No slides. Live in ReplyOne!
Schedule a demo
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