communication channels
Customer inquiries by letter & fax
Letters and faxes with customer concerns continue to reach businesses. With simple OCR conversion to digital documents, your analog customer inquiries are processed in ReplyOne just as smartly as the digital ones.
Contact channel
Letter & fax in customer service
Letter & Fax are dead - long live Letter & Fax
Ensure that analog customer inquiries are also answered simply and quickly based on AI. By integrating an OCR module, letters and faxes are captured digitally. ReplyOne then analyzes the documents as usual. This starts the processing workflow.
From paper to screen and back
Letters and faxes are converted into digital files. But the reverse is also possible. For requests such as a SEPA direct debit mandate, you need the customer's signature. Then simply switch from e-mail to letter. It's up to you.
REPLYONE Quickguide
Service case:
Amendment of a
Bank details
automate
ReplyOne allows you to process changes to bank details quickly and efficiently. Our customer service software is AI-based. It automatically analyzes and recognizes the issue, supplements the customer master data and provides all the important information for a suitable response.
What's the point?
The benefits of digitizing your customer inquiries
1D, 2D or hidden barcodes are recognized and the corresponding information extracted. This means that they can be immediately assigned to the correct customers or processes when they are answered.
