communication channels
Fast
Customer service with chat
Live chat is one of the fastest growing customer service channels and optimal for resolving inquiries directly and immediately. Provide a better customer experience with ReplyChat - your direct help when and where your customers need it.
Contact channel
Chat in customer service
In recent years, chats have established themselves in the top 3 after telephone and e-mail in the ranking of communication channels for customer service. Customers appreciate the direct contact and the possibility of receiving immediate answers to their questions. With the popularity of chats in customer service, the number of employees dealing with chats in German service teams has also increased - threefold.
With ReplyOne you have the possibility to answer customer inquiries easily from the chat.
What's the use?
Always one chat ahead with ReplyOne
From simple integration and fast processing to archiving and evaluation. ReplyOne provides you with all the tools you need for this channel.
The functions at a glance:
Hello, I am ...
... the chatbot for your customer service
The capabilities and areas of application of chatbots are constantly evolving. They have long since arrived in customer service.
You also want to use a chatbot to answer standard questions automatically? With our specialized partners, a bot is quickly integrated and ready for use.
