Sven Kolb takes the lead with ambitious goals at Sematell

Sematell, a leading provider of AI-powered email response management software with 25 years of market presence, announces the appointment of Sven Kolb as new Managing Director. Sven Kolb took over the management of the company on March 1, 2025 and brings more than 24 years of experience in the software industry.

With an impressive career spanning multiple continents, Sven Kolb brings extensive expertise in global B2B sales, strategic growth expansion and SaaS transformation. His leadership experience in Europe and the US underscores his ability to adapt to different business environments and drive innovative solutions.

Before joining Sematell, Sven Kolb worked at USU GmbH, a leading provider of software and services for IT and customer service management. In addition to international expansion, Sven Kolb recognized the trend towards SaaS management platforms (SMPs) early on and expanded the existing SaaS portfolio. 

"We are very pleased to have Sven Kolb join and lead our Sematell team," says Martin Olbort, Founder and Partner at PINOVA Capital GmbH. "His extensive experience and deep understanding of our clients' needs will be instrumental in further enhancing and expanding our AI-based customer service solutions such as ReplyOne."

In his new role, Sven Kolb has set his sights on the development and marketing of the completely rethought AI-supported email response management software ReplyX and the transformation to the cloud. His goal is to create innovative solutions that enable smarter services, simpler workflows and maximum customer satisfaction.

Sven Kolb comments on his appointment: "I am thrilled to be part of this innovative company and to further focus the entire team on customer centricity as the theme across all industries. The opportunities that AI offers for customer service are enormous and I look forward to working with our professional team to develop innovative solutions that ensure the success of our customers in demanding and dynamic markets."