ReplyOne Release 7.5

06/12/2023

ReplyOne,

06/12/2023

New ReplyOne 7.5 release - advances in efficiency and user-friendliness

Sematell presents the 7.5 release, with which ReplyOne embarks on a technological innovation journey. This version opens the door to the future and optimizes automation and user experience for customers and agents.


The highlights:

  • More reliable automation: Release 7.5 offers improved automatic response functions, reduces manual interventions and speeds up the processing of customer inquiries.

  • Evaluation refactoring: Secure real-time updates through evaluation refactoring minimize the effort required for checks and corrections.

  • Optimized visualization of dynamic modules: The visualization of dynamic building blocks offers employees a clearer view of their tasks and minimizes manual intervention.

  • Flexible condition modules: Revised condition modules allow customers to flexibly design content blocks based on CRM values.

  • Optimized processes: Release 7.5. optimizes dispatch, storage and review processes, minimizes errors and avoids unnecessary storage space consumption.

  • Call integration improvements: Two new functions for call integration: storage of call documents without customer assignment and collapsible call provider UI for greater clarity.


The further development of customer service with ReplyOne 7.5 - efficiency and user-friendliness combined.

Further information can be found in the release notes. ReplyOne 7.5 has been available since the end of 2023.

Do you want to see the future of customer communication? Contact us and arrange your personal live demo!