Handelsblatt Annual Conference in Berlin

Sematell at the Handelsblatt annual conference "Stadtwerke" - focusing on people

The Handelsblatt annual conference "Stadtwerke 2025" is calling all experts from the energy sector to Berlin from April 9 to 10, 2025. The industry will come together to talk about the transformation of municipal utilities, provide insights into practical experience reports and recommendations for action with regard to customer service. 

Event title: Creating clarity in uncertain times - strategies for municipal energy suppliers.

Sematell, a pioneer in AI software and an established partner to the industry in the field of AI-based customer service solutions, provides answers on how energy suppliers can move from reactive customer service to a proactive customer experience. After all, satisfied customers are the focus of interest these days in order to reduce churn. 

What can the municipal utility companies expect?

Increased efficiency and cost savings

AI-supported customer service software can significantly reduce operating costs, as a typical utility with two million customers receives two to three million calls a year, which results in high costs.

Improved customer experience

AI agents can take on a variety of tasks, including service initiation, payment processing and real-time information on power outages. This leads to shorter waiting times and higher customer satisfaction.

Proactive communication

In the event of service disruptions, the AI can proactively pass on information to customers, reducing the flood of incoming calls and boosting customer confidence

Analytical findings

AI-driven analytics provide deep insights into call patterns, customer concerns and potential operational bottlenecks, enabling continuous customer service improvement

Relevance for the conference

The Handelsblatt Annual Conference "Stadtwerke 2025" offers all decision-makers important information and a networking platform for competent exchange. Our two experts Stevan Lazic (CTO, Sematell GmbH) and Gordon Salzmann (Senior Director Sales & Marketing, Sematell GmbH) will be available to answer your questions about empathy-driven CX.