Success story
Zapf Creation: Flexibility and efficiency
With ReplyOne, MGA Zapf Creation GmbH has not only digitalized its processes, but also the Customer service revolutionized. Flexibility, user-friendly tools and precise categorization enable faster processing and increased customer satisfaction.
Toy industry
As the world's leading supplier of children's toys, Zapf Creation stands for quality and Innovation - also in customer service. But rigid processes and cumbersome workflows slowed down the processing of requests. ReplyOne has fundamentally changed this.
Challenges and solutions:
- Faster processes: Efficient processing thanks to intuitive operation and smart automation.
- Relief for the team: standard requests are automated, leaving time for complex requests.
- Focus on customer satisfaction: shorter response times and clear communication make for happy customers.
Discover in the Success Story how Zapf Creation masters seasonal peaks, individual solutions and at the same time increases employee satisfaction.
Advantages of this success story at a glance:
- Precise categorization prevents duplication of work.
- Integration with existing CRM systems.
- Expansion of social media channels and introduction of new technologies such as AI.
Find out how Zapf Creation optimizes processes with ReplyOne and aligns customer service for the future.
