Success story
Future customer service at lekker
ReplyOne has been in use at the energy supplier since 2011. Since then, efficiency and quality have been increased with intelligent automation. Despite a growing number of customers and inquiries.
ENERGY
Comparability and the price war in the energy sector presented lekker Energie with new challenges. The company set itself the goal of reducing the number of terminations. This was achieved with a clever workflow and smart automation in ReplyOne. The result: faster contact and a reduction in the cancellation rate by a whopping 34% - a clear competitive advantage for lekker.
Reduced workload and lower ticket costs were further success factors of the campaign. A clear success of the partnership-based cooperation between lekker and Sematell.
Smart & efficient. Automation in lekker Energie's customer service
Discover the secrets of lekker Energie and ReplyOne's success! Request the success story now. There you will find out how your customer service can also reach a new level with clever automation. How you can easily increase customer and employee satisfaction with smart processes. Be inspired and take action now!
