Success story
Increased efficiency and more satisfied employees
With ReplyOne, ENTEGA Plus offers customers the contact channel they prefer.
ENERGY SUPPLIER
"We not only want to increase our efficiency, but also reduce the workload on our employees."
The regional supplier ENTEGA Plus set itself this major goal when it was looking for a suitable solution for customer service. The forecasts were pointing steeply upwards when it came to contacting customers in writing. For over three years, ENTEGA Plus has therefore been relying on ReplyOne,to offer top customer service and avoid backlogs. And the results are impressive!
What can you expect in the Success Story?
Find out in this success story how ENTEGA Plus works with ReplyOne, masters the day-to-day business.
The result:
- Incoming documents are Partially or fully automated edited.
- Standard requests are taken over by ReplyOne and More time for complex requests created.
- Employees are now working with ReplyOne in a user-friendly and relieving working environment.
- Simple integration into the CRM system.
- ReplyOne is running Browser-based instead of local on all end devices.
- Internal customer service and external service providers work together in the same system.
Your conclusion: "Automation with ReplyOne is worth its weight in gold!"
Get our free report on one of Germany's largest regional suppliers and discover how you too can automate your customer inquiries. Here you will find valuable insights!
