Success story
60% less time. 100% Customer satisfaction
At Frankonia ReplyOne, as a reliable tool. The software became the leading application for processing customer inquiries.
E-commerce
Processing time reduced by 60%
Frankonia, the leading hunting outfitter in Germany, was confronted with an unprecedented speed at the beginning of the pandemic in 2020: The customer advisors suddenly had to process an increased volume of inquiries with an enormous time factor.
In order to meet the increasing expectations and needs of customers, Frankonia began to tackle the processing time. The results are impressive: within two years, the company has reduced the processing time for customer inquiries by reduce around 60 percent.
What can you expect in the Frankonia Success Story?
In the new Success Story you can read more about how Frankonia works with ReplyOne, significantly improved customer service.
Find out, among other things,
- how the company valuable time in processing saves,
- like Frankonia with a "uniform language" speaks to her customers,
- how they more Transparency and efficiency into the customer service processes,
- how easy their administrators Finding the need for optimization and
- which Processes with ReplyOne yet Automated should be.
