Use Case:
AI-based Agent Assist.
July 12 - Online
Online event: Webinar
Touch & Go. - From life. From practice. Short & crisp. Live.
The webinar series from telegra and Sematell
Date: July 12, 2024, 11:00 - 11:30 a.m.
Use Case: AI-based Agent Assist.
Contents: In the fifth part of our webinar series, our experts showed how
- Caller request detection with the telegra Voice AI
- Efficient support and innovative agent assist function through ReplyOne
- Reduction in case processing times
- Improving the customer experience
You experienced in a real customer scenario how you can optimize your customer interactions. How to score points with the best service. Maximum efficiency AND customer friendliness.
Speakers:
Tanja Straub, Sematell
Michael Alt, Telegra
Touch & Go stands for exciting practical use cases. With us you will learn how
- customer service processes can be designed efficiently through automation.
- Service experiences can be optimized by taking a holistic view of the channels.
- The processing of text and telephony on one interface makes your employees' work easier.
- You save time and costs and at the same time offer top service quality.
You can find the recording of the webinar here:
