Use Case:
Handle complaints cleverly.
February 02 - Online
Online event: Webinar
Touch & Go. - From life. From practice. Short & crisp. Live.
The webinar series from telegra and Sematell.
In our use cases you will learn how
- customer service processes can be designed efficiently through automation.
- Service experiences can be optimized by taking a holistic view of the channels.
- The processing of text and telephony on one interface makes your employees' work easier.
- You save time and costs and at the same time offer top service quality.
Date: February 02, 2023, 11.00 - 11.30 a.m.
Use Case: Handle complaints cleverly.
Contents: In the fifth part of our webinar series, our experts showed how
- Customer recognition and prioritization
- Automated scheduling
- Inbound call optimization and
- Efficient post-processing
even solves challenging complaints. And you can impress your customers in a positive way.
This is how you score points with the best service. Maximum efficiency AND customer friendliness.
Speakers:
Tanja Straub, Sematell
Michael Alt, Telegra
