Estrel Convention Center Berlin
Trade fair, networking, innovations and future trends - this is what CCW in Berlin has stood for for 25 years. Over three days, visitors experience the concentrated power of the international customer dialog industry - whether at the congress, in exciting trade fair forums or on CCW concept areas.
The CCW trade fair offers you in-depth insights into the customer dialog of tomorrow, innovative solutions and future-oriented technologies.
LIVE-EVENT: TRADE FAIR
Discover the future of customer service: CCW 2025. HUMANS MEET AI
Not only at the trade fair stand! From the February 25 to 27, 2025 we will be represented at CCW 2025 with several exciting presentations - and you shouldn't miss them!
Highlight lecture in the trade fair forum: Redefining digital customer relationships - integrating human-centered values in the age of AI
The future of customer experience starts here - with ReplyX, the platform that turns customer interactions into valuable, long-term relationships. Discover how you can Intelligent process modeling and Automation completely new standards in Customer communication set. Take your processes to the next level!
In our exciting presentation, we will not only show you the innovative functions of ReplyX, but also give you an exclusive look at the User interface. Here you can see live how Business Admins effortlessly control business processes and pave the way for agents. With these clear and structured instructions, your agents enable the best possible Customer experience. Join us and find out how ReplyX can help your company revolutionize the way you communicate with your customers!
Demo forum: Multi- and omnichannel solutions in customer dialog
Find out how companies can organize their communication efficiently across all channels. We'll show you how the right technology can enable you to manage, distribute and process customer inquiries seamlessly. Discover how omni- and multichannel solutions can be linked to existing systems and databases to optimize the customer experience and make your processes more efficient.
Demo forum: Future Customer Service: AI solutions in practice
Many companies are facing the challenge of integrating innovative AI solutions such as Gen AI, ChatGPT, bots and other smart technologies into their organizations. In our presentation, we will showcase future-oriented AI projects and already implemented solutions that are revolutionizing customer dialogue. You will learn more about the possible applications, benefits and tips for the practical implementation of these technologies, which not only improve the customer experience, but also save costs and resources.
Request an appointment at our stand now:
REVIEW
CCW 2024
Age: Customer loyalty
Individual. People-oriented. Automated.
Supported by artificial intelligence.
Trade fair, networking, innovations and future trends - that's what CCW 2024 in Berlin has stood for for 25 years. We were there! As an exhibitor and as an award sponsor.
Together with our telephony partner telegra at the demo stations on our exhibition stand the best solutions for telephony and writing in customer service presented.
Experience ReplyOne live - for customers and interested parties.
Because a personal impression is worth a thousand words. Visitors to the fair were able to discover how the latest version of our ReplyOne multichannel software takes customer service to the next level.
But that was not all. Team Sematell was also active on the lecture stages.
Our highlight for you: You can also watch the presentations after the trade fair. Find out now, the topics are more topical than ever.
"Multi- and omnichannel in customer dialog"
"Response management solutions for e-mail, SMS and chat, messenger"
"Churn baby, churn! Service as part of the customer loyalty strategy in times of comparability"
"The good old things - automate where tradition is the trump card?"
EuroCC Award:The nominees' live pitches
EuroCC Award: announcement of the winners
"Ensuring fast service times through automation and focusing on the customer"
"Multi- and omnichannel in customer dialog"
"Not sexy, but functional and efficient: automation in Lekker customer service"
"Response management solutions for e-mail, SMS and chat, messenger"
"Response management solutions for e-mail, SMS and chat, messenger"
"Multi- and omnichannel in customer dialog"
The Sematell highlights:
"Churn baby, churn! Service as part of the customer loyalty strategy in times of comparability"
Gordon Salzmann, Sen. Director Sales & Marketing, Sematell GmbH at the Messeforum
"Not sexy, but functional and efficient: automation in lekker customer service"
Timo Kurka, lekker Energie & Sylke Dörr, Sematell GmbH at the trade fair forum
"TeleTalk Demo Forum: Response management solutions for e-mail, SMS and chat, messenger"
Sylke Dörr, Sematell GmbH in the TeleTalk demo forum
"Multi- and omnichannel in customer dialog"
Heiko Stephan, Sematell GmbH in the TeleTalk demo forum
EUROCC Award
As the sponsor of the award, which recognizes the European Customer Champions, we would like to take this opportunity to congratulate the winners.
We would like to thank all visitors for their interest and are already looking forward to seeing you again at CCW 2025.
Impressions from the CCW 2024:
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