Service makes the difference
October 10 & 11 - Live in Hanover
Live event: Congress
The CC Club invited the industry to the congress in the royal Cavallo riding hall in Hanover.
Award ceremony, exciting keynotes, barcamps and - what the CC Club stands for - networking at its best.
We were there live! At our Infopoint.
And the knowledge plus, the Barcamp on October 11 at 11.00 a.m.:
Churn around - proactively and personally:
The key to long-term customer loyalty.
Those who offer the best service are ahead in terms of long-term customer loyalty. But what if all the usual measures have already been exhausted? The traditional key figures are inadequate? So what can be done to retain customers in the long term and keep them satisfied?
Moderation: Gordon Salzmann & Sylke Dörr.
You can find more information about the congress directly on the event page:
