Touch & Go

We are launching a joint webinar series with our partner Telegra in 2023:

Touch & Go. - From life. From practice. Short & crisp. Live.

In our use cases you will learn how

• customer service processes can be designed efficiently through automation.
• Service experiences can be optimized by taking a holistic view of the channels.
• The processing of text and telephony on one interface makes your employees' work easier.
• You save time and costs and at the same time offer top service quality.

Use Case 1: From VoiceBot to ticket.

When: January 27, 2023, 11:00-11:30 a.m.

Content: Receiving customer requests via a VoiceBot on a hotline. Automated processing in post-processing. The integration of telegra service telephony in Sematell's ReplyOne makes this simple, fast and, above all, service-friendly.

Speakers: Alexandra Maybaum, Sematell & Michael Alt, Telegra.

Experience the seamless integration of automated service processes.

Here you can find the recording of the webinar