Zukunft Kundenservice und Kundendialog
JULY 10-11, 2023 - ONLINE
Online event
How is one-to-one customer communication developing in the age of artificial intelligence, chatbots and customer experience excellence?
At the online event "AI in Customer Service and Customer Dialogue 2023" on July 11, 2023, everything revolved around how successful one-to-one communication can be operated across all channels using state-of-the-art means. Innovative technologies, successful applications and exclusive insights into project details and new approaches for working with data-supported systems and artificial intelligence.
In their presentation "The power of sentiment analysis", our colleagues Alexandra Maybaum and Sylke Dörr showed how customer satisfaction can be improved through targeted sentiment recognition in written communication.
You can find the recording here:
