The digital future of customer service.

The strategy conference was the perfect opportunity to learn about the latest trends, best practices and success stories in the field of digital customer service. 

Experienced and academically researched speakers and experts gave a comprehensive insight into the future of technologies driving customer service. Here you learned how companies can increase efficiency, improve customer satisfaction and build long-term relationships through the balanced use of chat GPT, AI and human resources.

Our colleague Sylke Dörr also supported this edition of the conference as a member of the advisory board.