Empower your future with DCX.

CXDIGITAL - the annual event of callcenterforum.at. On September 27, the customer service industry met in Vienna to exchange ideas and network. The focus was on the digital customer experience. Here you learned what DCX can and cannot do. What opportunities and risks are associated with it. What challenges need to be overcome.

But the human component was also a must. Sylke Dörr explained this in our innovation slot at the congress:

Technology meets heart. How AIIntelligence makes customer service human.