Sematell

You can work with US

Cooperative. Collegial. At eye level.

Technology. Development. Team.

We are Sematell. We set out to make customer service simple. Inspired by AI. Driven by passion.
Ready to think intelligently and automatically.

That’s why we developed ReplyOne. Exactly the solution that customer service professionals need.
Allowing them to focus on their customers. No off-the-shelf software. Instead, it’s tailor-made.

We understand our customers business. We understand the technology.

We stand for outstanding quality and solutions.
And make the customer service world a little easier every day.

We have the right answers. Intelligent answers.
For the best customer service. Because all customers deserve it.

Sematell. The pioneer of "machine learning".

Photo: The German Research Center for Artificial Intelligence (DFKI) in Saarbrücken, the birthplace of Sematell.

In 1998, the German Research Center for Artificial Intelligence (DFKI) launched the "Innovation in the Call Center (ICC)" project in collaboration with AOL. AOL, a leading Internet service provider at the time, made it possible for customers to send error messages by e-mail for the first time. To handle the often ungrammatical requests, DFKI and AOL developed a system that automatically analyzed e-mails and provided suggested answers via an API interface. Despite the promising results, AOL discontinued the project.

However, for the founders of XtraMind, the predecessor of Sematell - Dr. Klaus Netter, Kader Diagne, Eric Landwehr and Sven Schmeier - this was just the beginning. They recognized the potential of the technology and brought XM-Mailminder onto the market. One of the innovations was the patented "pick-up process", which analyzed emails and suggested suitable responses.

As a DFKI spin-off, Sematell benefited from its close connection to research. Supported by investors such as Jörg Anhalt, Nils Walter and Ragner Kruse, Sematell established itself as the first company to use machine learning as a business model. An important milestone was the successful research call from AOL, which underlined the innovative power of automated email processing and contributed to Sematell's success.

What we stand for

We live teamwork. Human & AI.

For the best customer service.
Because all customers deserve it.

Management

Our management

CEO

Gerd Janiszewski

CFO

Ross Milton

CTO

Stevan Lazic

Senior Director
Customer Operations

Oliver Pink

Senior Director
Sales & Marketing

Gordon Salzmann

Senior Director
Customer Interaction

Susanne Brandt

What we are really like?

Experienced. Flexible. Passionate.

Colleagues

Years average age

Years staff membership

Tattoos

% home office workers

Our team

"After the departmental border there is no forbidden country. Competent, friendly and helpful colleagues can be found everywhere."

MartinDirector Engineering Core Product

"What I like about Sematell is that the company is very flexible. Part-time work and working from home are no problem."

JuliaSales & Marketing Assistant

"Working closely together with the client is an essential aspect. You have real influence on what happens in the project and can pursue your project style under your own responsibility."

AndreProject Manager / Consultant

"I'm having an extreme amount of fun looking at how we can better support our customers with our software in the future."

NinaUser Research & Experience Specialist

You can meet US:

Jobs

get off to a flying start with US.

You want to make customer service a little better every day. You're excited about the interaction between people and technology. You are passionate about your projects. You have great ideas and are looking for the freedom to implement them.