Contact channels
Telephony - an ear for your customers
The telephone is an indispensable part of customer service. Always be there for your customers on the phone. ReplyOne can process more than just written customer requests. The seamless integration of telephony makes ReplyOne a genuine multichannel tool.
Contact channel
Telephony smartly integrated into your customer service
The telephone call - the evergreen in customer service
Thanks to the integration of the telephony channel, calls from your customers are also clearly displayed in ReplyOne. During a telephone call, your employees always have an overview of the written processes. These can be discussed directly with the customer. In this way you offer even more service - and surprise proactively and competently.
Smart interfaces for ACD and TC
With ReplyOne, all contact channels are optimally networked. Interfaces to all common ACD systems or PBXs enable optimal integration. So that everything remains clear for your service team. For a fast workflow - without having to switch between tools and systems.
What's the use?
Telephony and writing in ONE interface
Make your customer service processes even more efficient through automation with ReplyOne. By taking a holistic view of the channels, you optimize the service experience of your customers.
The functions at a glance:
