Fast, secure and automated

Customer service for insurance companies

With the customer service software, insurance companies optimize the customer experience, automate standard processes and ensure secure, GDPR-compliant processing of all inquiries.

The solution thanks to helpdesk software

Optimize your customer service - fast, secure & seamlessly integrated

High volume of inquiries
Manage efficiently

Process damage reports, contract changes and customer inquiries faster with automated processes.

Reduce processing times by up to 60 %

Shorten response times and increase customer satisfaction with AI-supported analysis and workflow automation.

Secure, GDPR-compliant communication

Benefit from secure processing of sensitive customer data that meets all legal requirements.

Seamless integration into your systems

Our software can be easily integrated into existing CRM, ERP and claims management systems.

We automate your service process

How does Sematell software for insurance companies work?

1. intelligently record and analyze requests

Our solutions automatically recognize the content and urgency of customer inquiries and forward them to the right service employee.

2. automated processing and prioritization

Routine queries are answered immediately, while complex cases are escalated in a targeted manner.

3. omnichannel customer service across all channels

E-mail, letter, fax, chat, telephone - all inquiries are recorded and processed centrally.

Intelligent solutions for claims, contracts & compliance

Mastering challenges for insurance companies the smart way

CHALLENGE:

SOLUTION WITH SEMATELL:

High number of damage reports:

Automated processing and prioritization of requests.

Complex contract management:

Intelligent assistants for changes, tariff proposals and customer communication.

Strict regulatory requirements:

GDPR-compliant data processing and compliance management.

Omnichannel customer service:

Uniform processing of inquiries via email, chat, telephone and social media.

This is what our customers say

"ReplyOne is definitely a relief. In the past, emails were stored on the server and then assigned manually in a complicated way. The easy handling is great, saving work in the follow-up."

Sebastian GrothSenior Project Manager, Neodigital Versicherungen ag

"We were able to reliably automate our processes with ReplyOne. As a result, we are now significantly faster and have been able to maintain transparency over communication with the individual customer. [...] I certainly don't know of any solution that does this better so far."

Bastian SeibtSenior Business Development and Operations Manager, Customer Service, Finanzcheck GmbH

Success stories from our insurance customers:

Fast, secure and automated

Customer service for insurance companies

Optimize your customer service - fast, secure & seamlessly integrated